ECRO | Delete your ECRO account

How to delete your account

Sign in at ecro.app or in the ECRO app.
Go to Account › Settings › Delete account.
Tap Delete my account and type DELETE to confirm.

You are signed out, and we email you to confirm. We delete your account 7 days later. Sign in again before then and your account stays as it is.

If you are under contract with a team, manage a team or organize a competition, leave the team or hand it over first. The Delete account section tells you what to do.

Can't sign in? Email support@ecro.app from the address on your account and we will delete it for you.

What we delete

Your profile: name, email, photo, country, height and weight
Your sign-in, and your links to Zwift, Discord, Garmin and Wahoo
Your dual recordings, Zwift ride files and equipment photos
Your registrations, notifications, support tickets and virtual ECRO$ account

What we keep

Your past race results, without your name or photo, so standings and other riders' points don't change.
License payment records, which we must keep for tax.
Team contract records, without your name, so teams' histories stay complete.
Officials' decisions, such as disqualifications or bans, without your name.