Privacy Policy

1. Introduction

ECRO ("we," "us," or "our") operates the ECRO Platform, a multi-tenant e-cycling competition management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using the ECRO Platform, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

• Name and display name
• Email address
• Profile photo
• Country/region
• Zwift account information (when connected)

Racing and Performance Data

When you participate in races or connect third-party services, we collect:

• Race results and finish times
• Power output data (watts, W/kg)
• Heart rate data (if provided)
• Rating and category information
• Activity and workout data from connected platforms
• Power curve and racing profile data

Automatically Collected Information

We automatically collect certain information when you access the platform, including device information, IP address, browser type, and usage patterns through cookies and similar technologies.

4. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process race registrations and results
• Calculate ratings, rankings, and standings
• Facilitate team management and contracts
• Display public leaderboards and race results
• Communicate with you about races and platform updates
• Enforce competition rules and fair play policies
• Improve and optimize the platform
• Comply with legal obligations

5. How We Share Your Information

Public Information

Certain information is publicly visible on the platform by design, including:

• Display name and profile photo
• Race results and standings
• Team affiliations
• Category and rating information

Competition Organizers

When you participate in a competition, the organizer of that competition may access your registration information, race results, and performance data for the purpose of managing their events.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, and payment processing. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Race results and historical performance data may be retained indefinitely to maintain the integrity of competition records.

You may request deletion of your account and personal data at any time. However, we may retain certain information as required by law or for legitimate business purposes, such as maintaining historical race records.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable law.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

The ECRO Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have information from or about a child under 13, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.